The ownership of City Mattress belongs to the Piscatelli Family. This family-owned business, which started in the early 1960s, has grown substantially due to their dedication to quality and customer satisfaction. Let’s take a closer look at this fascinating journey and what makes City Mattress a prominent name in the sleep industry.
The Origins of City Mattress
City Mattress was founded by Jay Piscatelli in Buffalo, New York, in 1964. Jay started his venture with a simple goal: to provide high-quality mattresses at fair prices to the local community. His commitment to quality and exceptional customer service quickly set City Mattress apart from other mattress retailers.
A Family-Driven Vision
From its inception, City Mattress has been a family-run business. Jay Piscatelli’s legacy continues to thrive under the guidance of his family members. This family-oriented structure has played a significant role in maintaining the company’s core values and ensuring that customer satisfaction remains a top priority.
Expansion and Growth
Over the years, City Mattress expanded from a single store in Buffalo to multiple locations across New York and Florida. The driving force behind this growth has been the unwavering commitment to offering a diverse range of high-quality sleep products. The Piscatelli Family has consistently focused on meeting the evolving needs of their customers, which has fostered loyalty and trust.
Product Offerings
City Mattress offers an extensive selection of mattresses, bedding accessories, and sleep-related products. They carry well-known brands such as Tempur-Pedic, Sealy, and Simmons. In addition to offering these brands, City Mattress has also developed its own private-label products, providing customers with even more options tailored to their specific sleep needs.
Quality and Innovation
One of the reasons for City Mattress’s sustained success is their commitment to quality and innovation. The company continuously seeks out the latest advancements in sleep technology to ensure their customers get the best possible products for a great night’s sleep. Their selection includes everything from memory foam and hybrid mattresses to adjustable bases and high-tech sleep tracking devices.
Customer Service and Satisfaction
City Mattress places a strong emphasis on customer satisfaction. This focus is evident in their knowledgeable sales staff, who are trained to guide customers through the selection process, ensuring they find the perfect mattress to meet their needs. Additionally, City Mattress offers comprehensive delivery and setup services, along with a satisfaction guarantee, to give customers peace of mind with their purchase.
Community Involvement
Beyond their business operations, the Piscatelli Family and City Mattress are deeply committed to giving back to the community. They are involved in various charitable initiatives and local events, supporting causes such as education, healthcare, and homelessness. This dedication to community service reinforces their reputation as a company that genuinely cares about the well-being of their customers and the communities they serve.
Employee Commitment
City Mattress also prides itself on treating employees like family. The company recognizes that a happy, dedicated workforce is vital to delivering outstanding customer service. They provide ongoing training and development opportunities, ensuring that their staff is well-equipped to meet customer expectations and contribute to the company’s success.
Adaptation to Market Changes
City Mattress has demonstrated an ability to adapt to market changes and consumer preferences. They have embraced the growth of e-commerce by offering a robust online shopping platform, allowing customers to browse and purchase products from the comfort of their homes. This adaptability has enabled City Mattress to stay competitive and relevant in an ever-evolving retail landscape.
Environmental Responsibility
The Piscatelli Family’s commitment to sustainability is another noteworthy aspect of their business. City Mattress strives to reduce its environmental footprint by offering eco-friendly products and practices. From using sustainable materials in their mattresses to implementing recycling programs, the company is actively working towards a greener future.
Finishing Thoughts
City Mattress, under the ownership and guidance of the Piscatelli Family, has grown from a single store in Buffalo to a renowned name in the mattress industry. Their dedication to quality, customer satisfaction, and community involvement has set them apart from their competitors. As they continue to expand and innovate, City Mattress remains true to its core values, ensuring that customers receive the best products and services for a restful and rejuvenating sleep experience.
