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Where To Test Helix Mattress?

Aiden Lawrence

March 17, 2024

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To directly answer the question, Helix mattresses can primarily be tested at their showroom in New York or through their partner showrooms scattered across the United States. However, Helix also offers a 100-night sleep trial, which effectively allows you to test the mattress in the comfort of your own home.

The Helix Showroom Experience

Visiting Helix Headquarters

If you’re near New York, you can visit the Helix Sleep Showroom. When arriving at the showroom, a sleep specialist will usually greet you, ready to guide you through the different models. You’ll be encouraged to lie down on the mattresses, assess their firmness, and understand the support and comfort each offers.

The experience is not rushed; you’re given enough time to really feel the mattress. This showroom visit can be especially helpful if you’re unfamiliar with the Helix brand or if you’re the kind of shopper who needs to physically experience a product before making a purchase.

Partner Showrooms and Stores

For those who aren’t near New York, Helix has partnered with certain furniture and mattress stores where you can test their mattresses. These locations might have a limited selection compared to the flagship showroom, but they do provide an opportunity to get a sense of the Helix sleep experience. To find a partner store, it’s best to check the official Helix website for an updated list of authorized retailers.

Trying Helix at Home: The 100-Night Sleep Trial

How It Works

Helix understands that a quick test in a showroom may not give you the full picture, which is why they offer a 100-night sleep trial. The trial starts from the day your mattress is delivered. This period allows your body to adjust to the new mattress and for you to truly decide if it’s the right fit for you.

Benefits of the Home Trial

Testing a mattress in your own home means that you can experience how it feels to sleep on the Helix over a more extended period, which is a different experience than trying it for a few minutes in a showroom. You can assess whether the mattress supports your sleep position, if it holds up during warmer nights, and if it helps alleviate any pains or aches you might have.

Trial Terms and Refund Process

If, during the trial period, you decide the mattress isn’t for you, Helix has a return process in place. You’re advised to reach out to their customer service team, and they will start the process of arranging a pick-up of your mattress. Helix aims to donate returned mattresses to charities or housing facilities whenever possible. If a pick-up arrangement isn’t feasible, they might ask for evidence of donation before they issue a refund. Once the mattress is received or a donation confirmed, you’ll be issued a full refund.

What Makes Helix Mattresses Unique?

Customization and Personalization

One of Helix’s most prominent selling points is its focus on customization. They have a Sleep Quiz on their website that takes into account your body type, sleep preferences, and any sleep issues. Based on your answers, they recommend the model that best suits your needs, which is a level of personalization that’s unique to the Helix brand.

Range of Options

Helix offers a wide variety of mattresses that cater to different sleeping styles and preferences. They have options that range from plush to firm and models crafted for side sleepers, back sleepers, and stomach sleepers alike.

Materials and Construction

Helix mattresses are known for their hybrid design, which combines a layer of individually wrapped coils with various foam layers. This construction creates a balance of comfort and support, with the additional benefit of minimizing motion transfer – perfect for couples.

Factors to Consider When Testing a Helix Mattress

Your Sleeping Position

Your preferred sleeping position greatly impacts the type of mattress that will be best for you. Side sleepers typically require a softer mattress that cradles their hips and shoulders, while stomach and back sleepers often benefit from firmer support.

Firmness and Feel

Mattress firmness is subjective and depends on personal preference and body weight. When testing a mattress, you should pay attention to how it feels on your heaviest parts and whether it offers enough support to align your spine correctly.

Temperature Regulation

If you’re someone who tends to sleep hot, you’ll want to test how well the mattress regulates temperature. Hybrid mattresses like Helix typically offer better airflow due to their coil layer, but your body’s reaction to the materials will be individual.

Edge Support

For those who use the full surface of the bed or like to sit on the edge, edge support is a valuable feature. When testing, sit and lie on the edges of the mattress to see if it adequately supports you or if it compresses too much.

Pressure Relief

Helix mattresses are designed to relieve pressure points. Pay attention to how your body feels, especially in areas where you often feel pain, such as the lower back, shoulders, and hips.

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Motion Isolation

If you share your bed with a partner or pet, you’ll want to test the mattress’s ability to isolate motion. This determines how much you’ll feel the other person’s movements throughout the night.

Upgrading Your Sleep with Helix Accessories

Helix Pillows

Helix also offers a line of pillows that can be customized to match your sleep style. When testing a Helix mattress, consider pairing it with one of their pillows to optimize your sleep experience.

Helix Bed Frames and Bases

A mattress can only perform as well as the base it rests on. Helix offers foundation options from a simple frame to an adjustable base, each designed to complement their mattresses.

Warranty and Customer Service

Helix Sleep Warranty

Helix mattresses come with a 10 to 15-year warranty depending on the model. This covers defects in materials and workmanship, which speaks to the confidence Helix has in its product quality.

Customer Support

Customer service is a pivotal part of the Helix experience. Whether you’re dealing with questions before a purchase, during your sleep trial, or regarding warranty claims, an effective support team is available to help you.

Finishing Thoughts

Trying a Helix mattress can be a comfortable and convenient process, whether you choose to visit a showroom or opt for the 100-night home sleep trial. With a range of products designed to cater to various sleep needs and preferences, along with accommodating policies and customer service, Helix is positioned to offer a personalized sleep solution. Remember to consider all factors, like sleeping position, mattress firmness, and your own body’s response, when testing out these mattresses. Ultimately, the goal is to ensure a satisfying and restful sleep, which is, after all, the foundation of a healthy lifestyle.