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How Do You Return A Nectar Mattress?

Ashton Roberts

May 10, 2024

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Returning a Nectar mattress is designed to be a straightforward process. If you find that the mattress does not meet your comfort needs, you can initiate a return within the 365-night trial period. To start the return, you should contact Nectar’s customer service team through their official website, by phone, or chat. Once your return request is processed, Nectar will arrange for the mattress to be picked up, and you will receive a full refund.

Understanding Nectar’s Return Policy

Nectar aims to make the sleeping experience as comfortable as possible, not just with their mattresses but also with their customer service. They offer a generous year-long trial period, which significantly exceeds the industry standard. Understanding the specifics of the return policy will help ensure a smooth process should you decide the mattress is not right for you.

365-Night Trial Period

One of the standout features of a Nectar mattress purchase is the lengthy trial period. This duration gives you ample time to adjust to the mattress and decide if it’s the right fit for you. Most people take a few weeks to adapt to a new mattress, so having a year to test it out is a considerable advantage.

Condition of Mattress

When returning a mattress, keep in mind that although a trial period is in place, the company expects the mattress to be in a donatable condition. This means no significant stains, tears, or damage. It’s wise to use a mattress protector during the trial period to ensure it stays in good shape.

Initiating the Return

Nectar has streamlined the return process to minimize inconvenience. To initiate a return, simply get in touch with Nectar’s customer service team via their website, phone, or live chat. Be prepared to provide your order information and a brief explanation of why the mattress didn’t work for you. The friendly customer service team will guide you through the next steps.

Refund Process

Once your return is initiated and the pickup of the mattress is arranged, Nectar will process your refund, typically to the original form of payment. The timeframe for the refund to show in your account can vary depending on your bank but often occurs promptly after the mattress is picked up.

Preparing for Your Mattress Return

The return process requires a bit of preparation on your part to ensure that everything goes smoothly. This preparation is mainly about making sure the mattress is in adequate condition for a return and providing the necessary information for the customer service team to process your request.

Documentation

Keep all your purchase documents and receipts accessible. You may need to reference your order number and the date of purchase when speaking with the customer service team.

Assessing the Mattress Condition

Before initiating the return, assess your mattress to make sure it’s in donatable condition. If it has a protector, remove it carefully and check for any potential issues that could complicate the return process.

Arranging for Pickup

Nectar will handle the details of picking up the mattress. However, you will need to coordinate with their team or partners for a convenient pickup time. Ensure the mattress is accessible and that there is a clear path for removal from your home.

Additional Items

If you purchased accessories or other items such as pillows, sheets, or a mattress protector, be sure to ask the customer service representative about the return policy for these items as well. Policies for accessories may differ from the mattress return policy.

What to Expect After You’ve Initiated a Return

Once you’ve contacted Nectar and initiated the return process, there are several things you can expect to happen.

Pickup and Donation

Nectar typically partners with local charities or recycling centers to pick up the returned mattress at no extra cost to you. They strive to ensure that returned mattresses are donated to charities rather than ending in landfills.

Processing Your Refund

After the mattress has been picked up, Nectar will process your refund. The time it takes for the refund to appear in your account can depend on your financial institution, but Nectar aims to process it promptly.

Customer Service Follow-Up

Nectar’s customer service team may follow up with you after the return process to ensure that everything was completed to your satisfaction. This is also a good opportunity for you to ask any final questions or express any concerns.

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Common Questions About Returning a Nectar Mattress

When returning a mattress, some common questions might arise. Here’s clarification on some of the frequent inquiries customers have.

Will I Be Charged a Return Fee?

Nectar does not charge any return or restocking fees. The entire return process, including the pickup of the mattress, is free.

Do I Need to Keep the Original Packaging?

You do not need to keep the original packaging.

What Should I Do with the Mattress Until It’s Picked Up?

Keep the mattress in your home until the arranged pickup. There is no need to move it outside or to another location, as the pickup team will come to you.

Can I Return the Mattress If I Didn’t Buy It Directly from Nectar?

If you purchased your Nectar mattress through an authorized retailer, check with the retailer about their return policy. The process may differ from Nectar’s direct return policy.

Finishing Thoughts

Nectar appreciates that choosing the right mattress is a personal and important decision, and their policies reflect a commitment to customer satisfaction. By offering a full year to test the mattress and a hassle-free return process, they stand behind the quality and comfort of their products.

Remember that sleep quality is crucial for overall health, and having the right mattress plays a significant role in this. While it might feel disappointing when a mattress doesn’t live up to your expectations, Nectar’s customer-friendly return policy ensures that you can find the perfect fit without financial risk.

By following the steps outlined and understanding what to expect, returning your Nectar mattress should be as comfortable and pain-free as they aim for your sleep to be. Whether you ultimately fall in love with your Nectar mattress or decide to return it, the company’s goal is to support you in finding your best night’s sleep.